Customer Service
- Shipping & Delivery
- Privacy Statement
- Your Personal Data
- Collection of your Personal Data
- Use of your Personal Data
- Your Rights
- Data Security
- Cookies
- Contacting Us
- Shipping & Delivery
- Privacy Statement
- FASHION R LTD ("FASHION R"/"we"/"us") take the privacy of each person who visits our website very seriously. We will always process your Personal Data in accordance with the law, in particular with the UK Data Protection Act 1998.
- This Privacy Statement is incorporated in and subject to our Terms and Conditions. By using the Website and placing orders, you expressly consent to the use of your Personal Data in accordance with this Privacy Statement.
- Your Personal Data
- "Personal Data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, e-mail address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time.
- Collection of your Personal Data
- We collect your Personal Data when:
- you create an on-line account;
- you place an order;
- you make a complaint or enquiry or provide other feedback to us; and
- you disclose your Personal Data to us through the Website at any other point.
- Use of your Personal Data
- We use your Personal Data to:
- process and complete orders you place via the Website or by telephone;
- process and deal with any complaints or enquiries made by you;
- monitor, develop and improve the Website and your experience when using the Website;
- process the registration of your customer account and maintain your customer account;
- where requested by you, to send you marketing materials about new or existing products, birthday mailings, customer questionnaires for improving service quality, general information (for example regarding any re-launch of the Website) and special offers from FASHION R. If at any point you change your mind and no longer wish to receive marketing information from us, you can unsubscribe through your customer account.
- Passing on your Data to Third Parties
- We may disclose your Personal Data to:
- Certain of our business partners who help us in providing your order, delivering your goods, taking your payment and analysing your use of the Website in order to improve the Website's efficiency;
- A carefully selected third party marketing company who may send you e-mails and/or newsletters with details of FASHION R products and promotions. However, we will only pass your Personal Data on for this purpose if you have ticked the "opt-in" box on the registration page to indicate that you wish to receive such e-mails and/or newsletters.
- Your Rights
- It is up to you to decide how FASHION R can use and handle your Personal Data. You can prohibit the use of your Personal Data, obtain a copy of your Personal Data that is held by us, correct your Personal Data, update it or delete it at any time through your customer account login.
- Data Security
- We will take all reasonable steps to ensure the secure treatment of your Personal Data and will take appropriate precautionary measures to protect your Personal Data against loss or abuse. All the data collected by us is stored on a secure server.
- Cookies
- When you visit the Website, we may place small pieces of information on your computer known as "cookies", which are stored by your browser on your computer's hard drive. Cookies help us in various ways. We use cookies to help us to better compose the Website or our product information so that it is more relevant to your interests or preferences. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.
- Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Site. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. Please note that we do not control the use of cookies by third parties.
- Contacting Us If you have any questions about our Privacy Statement or how we use your Personal Data please contact our Group data protection officer by this email contact form.
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